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退款政策

OUR RETURNS POLICY

We will gladly accept your return of unused merchandise purchased from https://greendot.store.com within 7 days from receipt of your order.

Returned items must be new, unused, and must have all outer and inner packaging materials, products with original tags, labels and gift with purchase in place. Please do not affix labels, write on, or alter the packing bags/ boxes as this will deem the item as unsaleable.

Simply complete the Returns Form that is enclosed in your order, repackage the goods along with the Returns Form, and attach the label outside your returns parcel. We do not currently offer free returns on our website for orders that you’d like to return.

We only offer free returns on items which are faulty before they leave our warehouse or were dispatched incorrectly. In this situation, please contact customer service BEFORE you send these items back to us. This is because we cannot refund return postage costs that you have paid for.

We cannot give a refund for merchandise returned after the 14 days after delivery, in this case please contact us via message or email.

We comply fully with the Consumer Rights Act providing:

  • Your order is returned within 7 days of notifying us of your intention to return or within 14 days after delivery.
  • Your order is returned in full.
  • Your order is returned suitable for re-sale in original box with all labels and packaging in place.

 

HOW TO RETURN

For your convenience, return instructions are also enclosed within the shipment.

Where can I find my order number? Your order number can be found on the invoice and packing note sent to you in the shipment and order confirmation e-mail..

Please return goods in the original packing bags/shoe box with all tags and outer packaging in place. 

We reserve the right to refuse your return for damaged packing bags/ boxes that are not in a resalable condition. 

Please ensure you take care when returning your product. You are required to take the items to a local Post Office with a return label attached to the outer carton that the goods arrived in. We would advise that you gain Proof of Postage and retain this until you have received your refund.

Please return goods to the following address:

Ah Ann Pet Company
Unit A, 2/F., Hung To Center, 94-96 How Ming Street, Kwun Tong, Kowloon, Hong Kong.

 

    PROCESSING RETURNS

    How long will it take to receive credit into my account? Please allow 2 weeks for a refund to be credited to your account.

    PRODUCT RETURN FOR FAULTY OR RECEIVED INCORRECT ITEM/SIZE

    Please contact our customer service team via message or email if you believe you received a faulty product or received an incorrect item/size from us before returning at your own cost. If the item has been used, the product must undergo inspection before a credit is made to your credit card. Please contact us for further instructions on returning merchandise that you believe is suffering a problem. We are unable to credit back postage costs so please contact us before returning at your own cost. 

     

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    HOW DO I PROCESS AN EXCHANGE?

    We do not currently offer exchanges for items you wish to return for a different item or size. If you wish to order a different item or change the size of your product, we advise that you return the item to us and place an additional order to avoid delay and disappointment. Once we receive your return in our warehouse, please allow 2 weeks for a refund to be credited to your account. We do not credit for delivery costs incurred during your purchase.

    IF YOU HAVE ANY FURTHER QUESTIONS PLEASE CONTACT CUSTOMER SERVICES VIA MESSAGE OR EMAIL AND ONE OF OUR TEAM WILL BE HAPPY TO ASSIST YOU.